Returns & Exchanges
At TAO Clean, we want you to be completely satisfied with your beauty technology; if you are not happy with your purchase, we offer a 45-day return window for all devices and accessories. Please ensure items are in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely attach it to your return package.
Ship the Device
Drop off your package at any authorized carrier location, ensuring all original components and power cables are included inside.
Receive Your Refund
After our quality control team inspects the device, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing